Secretarial Procedures and Office Management
Course code: 7STI-303
Course Description
The evolving landscape of technology and expanding office duties has heightened the demand for skilled secretaries. Secretaries and administrative assistants play a crucial role in managing various office procedures, including information management, communication, and electronic procedures. Beyond the front-desk perception, secretaries are accountable for tasks vital to office efficiency.
Program Benefits
- Recognize the meaning and role of an administrative secretary.
- Comprehend and develop the basic qualifications and qualities required for an administrative secretary.
- Develop basic skills for handling business telephone calls and cultivating secretarial telephone personality.
- Efficiently schedule appointments for an executive.
- Organize the secretary's work station and work plan.
- Foster effective office relationships with executives, other employees, and external contacts.
- Understand and adopt modern methods for handling routine administrative tasks.
Topics Covered
- Basic Concepts
- Handling Business Telephone Calls and Secretarial Telephone Personality
- Handling Executive's Appointments
- Receiving Office Guests
- Management of Secretarial Work and Time
- Effective Work Habits
- Time Management
- The Secretary’s Public Relation Duties
- Handling Routine Administrative Secretarial Tasks
Who Should Enroll?
This program is ideal for all personnel with responsibilities in secretarial and office management activities in any institution/organization/company.
Training Methodology
The training sessions will be delivered through a brief conceptual presentation in the form of participatory lectures using PowerPoint presentations, group discussions, exercises in groups, and cases.
Duration: Five days (40 hours)
Date of Delivery: [Insert Date]
Course Instructor: [Instructor Name] [LinkedIn Profile link] [Email]
Venue: [Insert Venue Details]
Note: The delivery date and venue details will be provided closer to the course commencement.